Following the aftermath of the Galaxy Note 7 fiasco, Samsung made it clear that their new smartphones would go through rigorous battery testing to make sure there are no more potential problems. However, some Galaxy Note 8 owners are complaining that their device will no longer turn on or even charge after letting the batteries run dry, or have zero percent left.
This Galaxy Note 8 battery situation seems to only affect a small number of users and it does not appear to be safety-related either. According to Samsung, the company has received “a very limited number of reports which could be associated with the power management circuit.” As Samsung said, the issue here seems to be with the power management circuit, which regulates how much power needs to remain on the phone to help start charging control. Other smartphones have had this issue in the past, as well.
Some Samsung representatives have been advising users to get warranty replacements for their faulty Galaxy Note 8 devices. Furthermore, a Samsung spokesperson also stated that “we are unable to comment further until we obtain more specific information from the phone. Any consumers with questions about their device should contact us directly at 1-800-SAMSUNG so that we can help them.”
Please stay tuned to TechDependent if there are any updates to this story. In the meantime, let us know what you think about the Galaxy Note 8 charging issues in the comments down below, or on any of our social media pages.
Source: | PCWelt.de |
Via: | Engadget |
Image Credits: | CNET |